SHIPPING & RETURNS

🛍 ORDERS

Each piece from Whatever by Negin is made or packed with care. Some styles are ready-to-ship, while others may take 1–2 weeks to produce depending on demand.

Need your order sooner? Email us at info@whateverbynegin.com before placing your order — we’ll do our best to assist.

 

 

✂️ CUSTOM ORDERS

Select dresses may be available for custom sizing, depending on the style and fabric.


If you’re interested in a custom fit:

📧 Email info@whateverbynegin.com with:

  • The name or photo of the dress
  • Your measurements (bust, waist, hips, height)
  • Your timeline (if needed for an event)

We’ll let you know if we can accept your request and provide details.

Custom orders are final sale and may require extra production time.

 

 

🚚 SHIPPING

We ship across Canada, the U.S., and internationally using reliable tracked delivery services.

Shipping costs and delivery times are automatically calculated at checkout based on your location and chosen shipping method.

Please note:

  • Delivery timelines are estimates.
  • All taxes, duties, and customs fees are the responsibility of the buyer.
  • We are not liable for delays caused by shipping carriers or customs processing.

 

 

🔁 RETURNS

We accept returns on eligible items within 3 days of delivery.

To start a return:

📧 Email info@whateverbynegin.com with your order number and reason.

Once approved, we’ll send you a return shipping label and instructions.

Returns sent without prior approval will not be accepted.

Eligibility:

✔ Unworn and unused

✔ Original tags and packaging

✔ Receipt or proof of purchase


 

❗ DAMAGES & ISSUES

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@whateverbynegin.com so we can resolve it for you.


 

🚫 NON-RETURNABLE ITEMS

We cannot accept returns on:

  • Custom or personalized items
  • Sale items
  • Gift cards
  • Personal care products (if applicable)


🔄 EXCHANGES

We do not offer direct exchanges. If you’d like to swap an item, return your original (if eligible), and place a new order once the return is accepted.


 

💳 REFUNDS

Once your return is received and inspected, we’ll let you know if it’s approved.

If so, you’ll be refunded to your original payment method within 5 business days.

Please allow time for your bank or card issuer to process the refund.


If it’s been over 15 business days since your return was approved and you haven’t received your refund, email us at info@whateverbynegin.com.